You and Yours - 14/06/2010

Companies that provide care for people in the home are exploiting staff and providing them with next to no training. So says Helga Pile, Unison's National Officer for Social Services. Colin Angel is from the UK Home Care Association, which represents care providers. Steve Hewlett of Radio 4's Media Show explains the human error behind ITV's interruption of England's first World Cup match with an advert. Shari Vahl investigates metal theft and joins the Police on patrol. If someone steals money from your account, how quickly should your bank pay you back? Rules in force since last November state refunds should be forthcoming as soon as banks are informed of unauthorised transactions. James Daley from Which? Money explains. How one listener was so dissatisfied with the standard of domiciliary care provided to her elderly mother, that she moved her into a residential care home. Caroline Bernard from the charity Counsel and Care explains how typical the case is. The government has promised to consult the public on where spending cuts will be made. But what form will this consultation take? We attempt to find out as Lord Bichard, the director of the Institute for Government, a charity which wants to increase government effectiveness, gives his reaction. Egon Ronay, the famous restaurant critic, has died aged 94. Peter Harden, co-editor of Harden's Guides, pays tribute.