When 90-year-old Geoff Bevan decided to switch his phone provider from Sky to BT, he thought it would all be plain sailing. It wasn't until he suffered a bad fall and couldn't get back on his feet that he realised his phone and personal alarm no longer worked. With Joe Calzaghe's fight in New York fast approaching, Rhodri warns viewers to take care before taking out a contract with Setanta Sport. He meets three viewers who signed up to watch the sport they love, who found it almost impossible to cancel their agreement with the company. Is your house full of clutter? And are you short of cash for Christmas? Lucy's got some top advice for a group of mums keen for a clear out, on how to sell the stuff you no longer need. And when is a package holiday not a package holiday? Plus, Jessie meets two couples who thought they'd bought a package, but were left to cope with individual hotels and travel companies when their holidays went wrong.