Today's show was dedicated to anyone who has perfected the knack of turning "no's" into "yes-es" and was entitled: "A happy team is a good team, get happy and start winning!" Claire Neville announced on the Mega-Phone-Call that she is leaving her job as a retail manager and will no longer have to wear a uniform to work - this means that she's got to get up half an hour earlier to figure out what to wear! Today's Mystery Guest was former ballet dancer with the English National Ballet, Louise Halliday.