As RBS announces what are predicted to be the biggest losses in British history, Panorama tells the story of the bank's dramatic fall from grace. In February 2009 the bankers responsible, including former RBS chief Fred Goodwin, apologised publicly for their parts in the banking crisis. Now Panorama asks,"What happens after sorry?" With contributions from banking insiders, city analysts and legal experts, the programme investigates what went wrong at the bank and who is to blame. From the workers facing job cuts announced just hours after the apologies to the shareholders who have lost their life savings and the taxpayers whose money is now riding on the bank's recovery, Panorama considers who stands to lose the most from the collapse. Reporter Mark Daly goes on to ask if 'sorry' is enough for the people calling for civil, and even criminal, proceedings against RBS. Finally, it examines what 'sorry' will mean for our banking system and what cultural effects it will have, both on Britain as a whole and Scotland in particular.