Morning Extra - Are you happy with Royal Mail?

A government-commissioned review of the postal service is expected to say it must be radically reorganised to avoid financial disaster. It's likely to suggest a partial privatisation, although the government is set to rule this out. It comes in the week that up to 2,000 postal workers in England plan to stage a 24-hour strike in a row over office closures. Does Royal Mail need to become more efficient, or are we in danger of harming a national institution? Plus: Who are your role models? Chris Hoy has been voted BBC Sports Personality of the Year and Alexandra Burke won X-Factor at the weekend. Who are the people in Scotland we should all look up? Should it be professional footballers, singers and celebrities? Or are the real role models people closer to home - such as doctors, nurses, teachers or even your parents? Graham Stewart takes your calls, texts and emails.