Mary Queen of Shops - Series 3 - Lightwater Homecare

Retail guru Mary Portas is back and she's just in time: as the high street reels from our love affair with the major supermarkets, the nation's independent retailers need Mary's help more than ever. Stalwart indies such as greengrocers and bakers are disappearing in their hundreds. All is not lost: times might be tougher than ever, but Mary believes that small shopkeepers that are willing and able to adapt can still thrive. Mary tries to fix a broken down Surrey DIY store - but the owner seems to have a screw loose! He's seems to have forgotten the nuts and bolts of his business, and it's up to Mary to hammer home some sense. Lightwater Homecare has seen profits plunge 60 per cent in the last three years alone, as people reject this local shop in favour of chain store and big warehouse rivals. But that's no surprise: owner Tony has lost sight of DIY as he's introduced greeting cards, party balloons, novelty calendars and even live pets, and his most of his staff could barely change a lightbulb. Mary's drive to focus Tony's business and revolutionise DIY shopping and service comes up against a brick wall of resistance. This vast, sprawling store is the biggest she's ever taken on, and progress with this owner seems impossible. It's all a far cry from the mid 80s, when Tony's company was making millions. He's now at risk of losing his business and everything he has invested in it - his pension and his home.